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Frequently Asked Questions & Policies
Everything you need to know about bringing in your device, our $40 diagnostic process, repair turnarounds, data privacy, and 90-day warranties.
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Do I need to book an appointment before bringing in my device?
No appointment needed! You can walk into our Ellerslie shop anytime during our opening hours: Monday to Friday, 8:00am to 7:00pm and Saturday to Sunday, 10:00am to 6:00pm.
How does the $40 diagnostic fee work?
When you bring in a device with an unknown hardware or software fault, we charge a flat $40 diagnostic testing fee to disassemble, inspect, and isolate the exact problem. We then contact you with a firm repair quote. If you proceed with the repair, the diagnostic fee goes towards the work!
What if my laptop or device is not worth repairing?
We pride ourselves on 100% honest advice. If a replacement component costs more than the device is worth, we will tell you straight away so you don't waste money. We can also help transfer your data to a new device or recycle the old one for free!
Is my data safe and private while my computer is in the shop?
Yes, absolutely. Your privacy and security are our top priorities. We never access, copy, or browse personal files unless specifically required for data recovery requested by you. All recycled or traded-in devices undergo certified multi-pass data wiping.
Do your repairs come with a warranty?
Yes! We provide a 90-day guarantee on all hardware repair work and replacement parts supplied by us.
Is e-waste recycling really 100% free?
Yes, 100% free for households and small businesses. You can drop off old laptops, computers, phones, monitors, chargers, and cables with zero hidden fees.
Still Have Questions?
We're here to help.
Call our Ellerslie shop directly or drop in over the counter.